Our standard terms and conditions for treatment are listed below.

General Billing and Payments

We usually require payment within 14 days for private paying patients, and 30 days for companies instructing our services. We do reserve the right to ask for payment up front depending on the procedure being offered, or if you have previously failed to meet our credit terms.

In the event that payment isn’t made on time, NPP Neuro Group reserve the right to pass on your details to a 3rd party collection agency, or pursue your debt through the courts if appropriate. Any fees incurred as a result of this will be made payable by you (the client). Late payments will be subject to 8% interest plus the bank of England base rate.

Health insurance policies and insurance payments

We work with most insurers. However, we reserve the right to bill you (the client) personally, in the event that your insurer refuses to pay for your treatment on under the grounds of your policy, authorisation code or selected treatment being invalid or not covered.

If you wish to pay via an insurer, then you are required to advise the admin team upon booking your appointment, who will be able to complete the necessary paperwork in order for your appointment to be covered by your insurance policy. Usually, they will provide you with an authorisation code ahead of any booking. Please check with your insurer ahead of any appointments to avoid any confusion after the treatment has been provided.


NPP Neuro Group reserve the right to charge for cancellations however we may use our discretion under certain circumstances. Our standard cancellation policy is:

Less than 1 day (24 hours) notice – The appointment will be charged in full
Less than 5 days notice – 50% of the fee will be charged 

For appointments at our Stoke on Trent clinic and Hydrotherapy:
Less than 5 working days notice, the appointment will be charged in full. This is due to the waiting list and fixed costs incurred as a result of nonattendance.

All of the above will be charged at our discretion. If you need to cancel an appointment at any stage, then you can do so by calling our office number at your earliest opportunity.

Expert witness appointments are exempt from the above terms and conditions. Each instruction will be accepted with a list of specific terms and conditions which will apply.